Wettelijke kennisgeving
GENERAL TERMS AND CONDITIONS
Article 1 - Definitions
In these terms and conditions, the following terms shall have the meanings ascribed to them:
1. Reflection period: the period during which the consumer may exercise their right of withdrawal;
2. Consumer: the natural person who is not acting in the course of their profession or business and
enters into a distance contract with DUDIDOSA;
3. Day: calendar day.
4. Continuing performance contract: a distance contract relating to a series of products and/or
services, where the obligation to deliver and/or receive is spread over time;
5. Durable medium: any means that allows the consumer or entrepreneur to store information
addressed to them personally in a way that enables future consultation and unaltered reproduction of
the stored information;
6. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within
the reflection period;
7. Entrepreneur: the natural or legal person who offers products and/or services remotely to
consumers;
8. Distance contract: a contract concluded within the framework of a system for selling products
and/or services remotely organized by DUDIDOSA, up to and including the conclusion of the contract,
exclusively using one or more means of distance communication;
9. Means of distance communication: a means that can be used to conclude a contract without the
consumer and entrepreneur being simultaneously present in the same space;
10. General Terms and Conditions: the present General Terms and Conditions of DUDIDOSA.
Article 2 - Identity of DUDIDOSA
Dudidosa
Johan Dixstraat 2
2171 KG Sassenheim
Netherlands
T: +31 682098780
Chamber of Commerce (KVK): 91733324
VAT: NL004912572B10
Article 3 - Applicability
• These general terms and conditions apply to every offer from DUDIDOSA and to every
distance contract concluded and orders placed between the entrepreneur and the consumer.
• Prior to the conclusion of the distance contract, the text of these general terms and conditions
shall be made available to the consumer. If this is not reasonably possible, before the
distance contract is concluded, it will be indicated that the general terms and conditions are
available for inspection at DUDIDOSA, and they will be sent to the consumer free of charge
upon request as soon as possible.
• If the distance contract is concluded electronically, in deviation from the previous paragraph
and before the distance contract is concluded, the text of these general terms and conditions
may be made available to the consumer electronically in such a way that it can be easily
stored by the consumer on a durable medium. If this is not reasonably possible, before the
distance contract is concluded, it will be indicated where the general terms and conditions can
be consulted electronically and that they will be sent to the consumer electronically or in
another manner free of charge upon request.
• In the event that in addition to these general terms and conditions, specific product or service
conditions also apply, the second and third paragraphs shall apply mutatis mutandis, and in
the event of conflicting general terms and conditions, the consumer may always invoke the
provision that is most favorable to them.
• If one or more provisions in these general terms and conditions are wholly or partially nullified
or annulled at any time, the agreement and these conditions shall remain in force for the
remainder and the relevant provision shall be replaced by a provision agreed upon in mutual
consultation as soon as possible that approximates the purpose of the original provision as
closely as possible.
• Situations not regulated in these general terms and conditions shall be assessed in the spirit
of these general terms and conditions.
• Uncertainties about the interpretation or content of one or more provisions of our terms and
conditions shall be interpreted in the spirit of these general terms and conditions.
Article 4 - The offer
• If an offer has a limited period of validity or is subject to conditions, this shall be expressly
stated in the offer.
• The offer is non-binding. DUDIDOSA is entitled to change and adapt the offer.
• The offer contains a complete and accurate description of the products and/or services
offered. The description is sufficiently detailed to enable the consumer to make a proper
assessment of the offer. If DUDIDOSA uses images, these are a true representation of the
products and/or services offered. Obvious errors or obvious mistakes in the offer do not bind
DUDIDOSA.
• All images, specifications, and data in the offer are indicative and cannot give rise to
compensation or termination of the contract.
• Images accompanying products are a true representation of the offered products. The
entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the
products.
• Each offer contains such information that it is clear to the consumer what the rights and
obligations are that are attached to accepting the offer. This concerns in particular:
• the price including taxes;
• any shipping costs;
• the manner in which the contract will be concluded and what actions are required for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery, and implementation of the contract;
• the period for acceptance of the offer, or the period within which D
DUDIDOSA guarantees the price;
• the size of the distance contract;
• the minimum duration of the distance contract, in the case of a continuing performance
contract.
Article 5 - The contract
• The contract shall be concluded, subject to the provisions of paragraph 4, at the moment at
which the consumer accepts the offer and meets the corresponding conditions.
• If the consumer has accepted the offer electronically, DUDIDOSA shall immediately confirm
receipt of electronic acceptance of the offer electronically. As long as DUDIDOSA has not
confirmed acceptance, the consumer may rescind the contract.
• If the contract is concluded electronically, DUDIDOSA will take appropriate technical and
organizational measures to secure the electronic transfer of data and will ensure a secure
web environment. If the consumer can pay electronically, DUDIDOSA shall observe
appropriate security measures.
• DUDIDOSA may, within legal frameworks, inform itself whether the consumer can meet their
payment obligations, as well as all those facts and factors relevant to responsibly entering into
a distance contract. If, based on this investigation, DUDIDOSA has good grounds for not
entering into the contract, they shall be entitled to refuse an order or request, stating reasons,
or to attach special conditions to the implementation.
• DUDIDOSA shall send the following information, in writing or in such a way that it can be
stored by the consumer on a durable medium, at the latest upon delivery of the product or
service, to the consumer, together with the product or service, in writing or in such a way that
it can be stored by the consumer on a durable medium:
• the visiting address of the DUDIDOSA's business location where the consumer may address
complaints;
• the conditions under which and the manner in which the consumer may exercise the right of
withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• the information about guarantees and existing after-sales service;
• the price including all taxes on the product, service, or digital content; where applicable, the
delivery costs; and the method of payment, delivery, or implementation of the distance
contract;
• the requirements for terminating the contract if the contract has a duration of more than one
year or is indefinite.
Article 6 - Right of withdrawal
When delivering products:
• When purchasing products, the consumer has the option to rescind the contract without
stating reasons for a period of at least 14 days. This reflection period commences on the day
following receipt of the product by the consumer or a representative designated by the
consumer and announced to DUDIDOSA in advance.
• During the reflection period, the consumer will handle the product and packaging with care.
They will only unpack or use the product to the extent necessary to assess whether they wish
to keep the product. If they make use of their right of withdrawal, they shall return the product
to DUDIDOSA with all accessories supplied and – if reasonably possible – in its original
condition and packaging, in accordance with the reasonable and clear instructions provided
by DUDIDOSA.
• When delivering services:
• When services are delivered, the consumer has the option to rescind the contract without
stating reasons for at least 14 days, starting on the day the contract is concluded.
• To make use of their right of withdrawal, the consumer will focus on the reasonable and clear
instructions provided by DUDIDOSA at the time of the offer and/or upon delivery.
Article 7 - Costs in case of withdrawal
1. If the consumer exercises his right of withdrawal, the costs of return shall be borne by the
consumer at most.
2. If the consumer has paid an amount, DUDIDOSA shall refund this amount as soon as possible, but
no later than 14 days after withdrawal. This is subject to the condition that the product has already
been received by the web retailer or conclusive evidence of complete return can be provided.
Article 8 - Exclusion of the right of withdrawal
• DUDIDOSA may exclude the consumer's right of withdrawal for products as described in
paragraphs 2 and 3. The exclusion of the right of withdrawal shall only apply if DUDIDOSA
has clearly indicated this in the offer, at least in a timely manner before the conclusion of the
contract.
• Exclusion of the right of withdrawal is only possible for products:
a. that have been made by DUDIDOSA according to the specifications of the consumer;
b. that are clearly of a personal nature;
c. that, by their nature, cannot be returned;
d. that can quickly spoil or age;
e. the price of which is subject to fluctuations in the financial market over which DUDIDOSA has no
control;
f. for single newspapers and magazines;
g. for audio and video recordings and computer software whose seal the consumer has broken.
h. for hygienic products whose seal the consumer has broken.
Article 9 - The price
• During the validity period stated in the offer, the prices of the offered products and/or services
will not be increased, except for price changes due to changes in VAT rates.
• In deviation from the previous paragraph, DUDIDOSA can offer products or services whose
prices are subject to fluctuations in the financial market and over which DUDIDOSA has no
influence, with variable prices. This dependence on fluctuations and the fact that any prices
mentioned are indicative prices will be stated in the offer.
• Price increases within 3 months after the conclusion of the agreement are only allowed if they
result from legal regulations or provisions.
• Price increases from 3 months after the conclusion of the agreement are only allowed if
DUDIDOSA has stipulated this and:
a. they result from legal regulations or provisions; or
b. the consumer has the authority to terminate the agreement from the day on which
the price increase takes effect.
• The prices mentioned in the offer of products or services include VAT.
• All prices are subject to printing and typesetting errors. No liability is accepted for the
consequences of printing and typesetting errors. In the event of printing and typesetting
errors, DUDIDOSA is not obliged to deliver the product at the erroneous price.
Article 10 - Conformity and Warranty
• DUDIDOSA ensures that the products and/or services comply with the agreement, the
specifications stated in the offer, the reasonable requirements of soundness and/or usability,
and the legal provisions and/or government regulations existing on the date of the conclusion
of the agreement. If agreed, DUDIDOSA also guarantees that the product is suitable for uses
other than normal use.
• Any warranty provided by DUDIDOSA, manufacturer, or importer does not affect the legal
rights and claims that the consumer can enforce against DUDIDOSA under the agreement.
• Any defects or incorrectly delivered products must be reported to DUDIDOSA in writing within
4 weeks after delivery. The products must be returned in their original packaging and in new
condition.
• The warranty period of DUDIDOSA corresponds to the manufacturer's warranty period.
However, DUDIDOSA is never responsible for the ultimate suitability of the products for each
individual application by the consumer, nor for any advice regarding the use or application of
the products.
• The warranty does not apply if:
1. The consumer has repaired and/or modified the delivered products themselves or
had them repaired and/or modified by third parties;
2. The delivered products have been exposed to abnormal conditions or otherwise
handled negligently or contrary to the instructions of DUDIDOSA and/or the
packaging instructions;
3. The inadequacy is wholly or partially the result of regulations that the government
has or will impose regarding the nature or quality of the materials used.
Article 11 - Delivery and Execution
• DUDIDOSA will exercise the utmost care when receiving and executing orders for products
and when assessing requests for the provision of services.
• The consumer's address provided to the company is considered the place of delivery.
• Subject to what is stated in paragraph 4 of this article, the company will execute accepted
orders with due speed but no later than within 30 days, unless the consumer has agreed to a
longer delivery period. If delivery is delayed, or if an order cannot be executed or only
partially, the consumer will be notified no later than 30 days after placing the order. In that
case, the consumer has the right to dissolve the agreement free of charge. The consumer is
not entitled to compensation.
• All delivery times are indicative. The consumer cannot derive any rights from any specified
terms. Exceeding a term does not entitle the consumer to compensation.
• In case of dissolution in accordance with paragraph 3 of this article, DUDIDOSA will refund
the amount paid by the consumer as soon as possible, but no later than within 14 days after
dissolution.
• If delivery of an ordered product proves impossible, DUDIDOSA will make every effort to
provide a replacement item. It will be clearly and comprehensibly stated upon delivery that a
replacement item is being provided. The right of withdrawal cannot be excluded for
replacement items. The costs of any return shipment are borne by DUDIDOSA.
• The risk of damage and/or loss of products rests with DUDIDOSA until delivery to the
consumer or to a representative designated and made known to DUDIDOSA in advance,
unless expressly agreed otherwise.
Article 12 - Complaints Procedure
1. DUDIDOSA has a sufficiently publicized complaints procedure and handles the complaint in
accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted to DUDIDOSA within 7 days
after the consumer has discovered the defects, fully and clearly described.
3. Complaints submitted to DUDIDOSA will be answered within a period of 14 days from the date of
receipt. If a complaint requires a foreseeable longer processing time, DUDIDOSA will respond within
the 14-day period with a receipt confirmation and an indication of when the consumer can expect a
more detailed response.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to dispute
resolution.
5. In case of complaints, the consumer must first contact DUDIDOSA. If complaints cannot be
resolved by mutual agreement, the consumer should contact Stichting WebwinkelKeur
(www.webwinkelkeur.nl), which will mediate free of charge. If no solution can be reached, the
consumer has the option to have their complaint handled by the independent disputes committee
appointed by Stichting WebwinkelKeur, whose decision is binding and both the entrepreneur and the
consumer agree to this binding decision. There are costs associated with submitting a dispute to this
disputes committee, which must be paid by the consumer to the relevant committee. It is also possible
to register complaints via the European ODR platform (https://ec.europa.eu/odr).
6. A complaint does not suspend the obligations of DUDIDOSA, unless DUDIDOSA indicates
otherwise in writing.
7. If a complaint is found to be justified by DUDIDOSA, DUDIDOSA will, at its discretion, either
replace or repair the delivered products free of charge.
Article 13 - Disputes
1. Dutch law applies exclusively to agreements between DUDIDOSA and the consumer to which
these general terms and conditions apply, even if the consumer is resident abroad.
2. The Vienna Sales Convention does not apply.
Article 14 - Additional or Deviating Provisions
Additional or deviating provisions from these general terms and conditions may not be to the
detriment of the consumer and must be recorded in writing or in such a way that they can be stored
by the consumer in an accessible manner on a durable medium.
Article 15 - Limitation of Liability
1. The buyer has a duty to conduct their own investigation and take responsibility for familiarizing
themselves with the purchase, use, operation, and any health risks associated with the delivered
products and relevant legislation, such as the Opium Act.
2. DUDIDOSA accepts no liability for, in any case, the following situations: the product does not
provide the expected/desired sensation and/or effect; unexpected harvest results; physical and/or
mental complaints (including but not limited to: dizziness, palpitations, headaches, confusion, inducing psychosis); reduced responsiveness; other personal injuries and/or becoming occupationally disabled as a result of product defects. Products are in no way to be considered as medicine and/or as a replacement for (ongoing) medical treatment(s) and/or medical advice.
3. Products offered by DUDIDOSA should never be used in combination with medication, alcohol,
supplements, antidepressants (MAO inhibitors, SSRIs, SNRIs, and TCAs), and/or other (medicinal)
substances with similar effects. If the Buyer uses the products in combination with medication,
alcohol, supplements, antidepressants, DUDIDOSA accepts no liability whatsoever.
4. DUDIDOSA is not liable for consequential damages, indirect damages, business interruption
damages, loss of profit and/or loss suffered, missed savings, damages due to business interruption.
5. Only a culpable failure to fulfill agreed-upon warranties regarding the functionality and quality of the delivered products by DUDIDOSA accepts limited liability.
6. DUDIDOSA is not liable for damage that is or can be caused by any action or omission in response
to (incomplete) information from employees, the website, or linked websites.
7. DUDIDOSA is not responsible for errors and/or irregularities in the functionality of the website
and/or disruptions or the unavailability of the website for any reason.
8. DUDIDOSA does not guarantee the correct and complete transmission of the content of emails
sent by/from DUDIDOSA or its representatives, nor for their timely receipt.
9. DUDIDOSA is not liable for any damages suffered by the Buyer in the event that products ordered
by the Buyer do not comply with the laws and regulations of the receiving country. DUDIDOSA only
sells in accordance with Dutch legislation. The Buyer must familiarize themselves with compliance
with local laws.
10. All claims by the Buyer due to DUDIDOSA failure to perform expire if they are not reported to
DUDIDOSA in writing and with reasons within one year after the Buyer was aware or could
reasonably have been aware of the facts on which they base their claims.
Article 16 - Accountability
18.1 In case of doubt about the age or date of birth of the buyer, we ask you to verify your age. The
products are only for users aged 18 and older.
18.2 DUDIDOSA is not responsible for misuse of the product.
18.3 Do not combine the products with alcohol or other recreational substances and medications.
18.4 The use of all our products is entirely at your own risk; DUDIDOSA is not responsible for any
damage incurred as a result of using one of our products.
18.5 You have carefully read and understood the information page about the product. Follow all
instructions about the product on our website and product packaging and observe all warnings.
18.6 Store the product in a safe place, away from children and individuals who may be less
responsible.
Article 1 - Definitions
In these terms and conditions, the following terms shall have the meanings ascribed to them:
1. Reflection period: the period during which the consumer may exercise their right of withdrawal;
2. Consumer: the natural person who is not acting in the course of their profession or business and
enters into a distance contract with DUDIDOSA;
3. Day: calendar day.
4. Continuing performance contract: a distance contract relating to a series of products and/or
services, where the obligation to deliver and/or receive is spread over time;
5. Durable medium: any means that allows the consumer or entrepreneur to store information
addressed to them personally in a way that enables future consultation and unaltered reproduction of
the stored information;
6. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within
the reflection period;
7. Entrepreneur: the natural or legal person who offers products and/or services remotely to
consumers;
8. Distance contract: a contract concluded within the framework of a system for selling products
and/or services remotely organized by DUDIDOSA, up to and including the conclusion of the contract,
exclusively using one or more means of distance communication;
9. Means of distance communication: a means that can be used to conclude a contract without the
consumer and entrepreneur being simultaneously present in the same space;
10. General Terms and Conditions: the present General Terms and Conditions of DUDIDOSA.
Article 2 - Identity of DUDIDOSA
Dudidosa
Johan Dixstraat 2
2171 KG Sassenheim
Netherlands
T: +31 682098780
Chamber of Commerce (KVK): 91733324
VAT: NL004912572B10
Article 3 - Applicability
• These general terms and conditions apply to every offer from DUDIDOSA and to every
distance contract concluded and orders placed between the entrepreneur and the consumer.
• Prior to the conclusion of the distance contract, the text of these general terms and conditions
shall be made available to the consumer. If this is not reasonably possible, before the
distance contract is concluded, it will be indicated that the general terms and conditions are
available for inspection at DUDIDOSA, and they will be sent to the consumer free of charge
upon request as soon as possible.
• If the distance contract is concluded electronically, in deviation from the previous paragraph
and before the distance contract is concluded, the text of these general terms and conditions
may be made available to the consumer electronically in such a way that it can be easily
stored by the consumer on a durable medium. If this is not reasonably possible, before the
distance contract is concluded, it will be indicated where the general terms and conditions can
be consulted electronically and that they will be sent to the consumer electronically or in
another manner free of charge upon request.
• In the event that in addition to these general terms and conditions, specific product or service
conditions also apply, the second and third paragraphs shall apply mutatis mutandis, and in
the event of conflicting general terms and conditions, the consumer may always invoke the
provision that is most favorable to them.
• If one or more provisions in these general terms and conditions are wholly or partially nullified
or annulled at any time, the agreement and these conditions shall remain in force for the
remainder and the relevant provision shall be replaced by a provision agreed upon in mutual
consultation as soon as possible that approximates the purpose of the original provision as
closely as possible.
• Situations not regulated in these general terms and conditions shall be assessed in the spirit
of these general terms and conditions.
• Uncertainties about the interpretation or content of one or more provisions of our terms and
conditions shall be interpreted in the spirit of these general terms and conditions.
Article 4 - The offer
• If an offer has a limited period of validity or is subject to conditions, this shall be expressly
stated in the offer.
• The offer is non-binding. DUDIDOSA is entitled to change and adapt the offer.
• The offer contains a complete and accurate description of the products and/or services
offered. The description is sufficiently detailed to enable the consumer to make a proper
assessment of the offer. If DUDIDOSA uses images, these are a true representation of the
products and/or services offered. Obvious errors or obvious mistakes in the offer do not bind
DUDIDOSA.
• All images, specifications, and data in the offer are indicative and cannot give rise to
compensation or termination of the contract.
• Images accompanying products are a true representation of the offered products. The
entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the
products.
• Each offer contains such information that it is clear to the consumer what the rights and
obligations are that are attached to accepting the offer. This concerns in particular:
• the price including taxes;
• any shipping costs;
• the manner in which the contract will be concluded and what actions are required for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery, and implementation of the contract;
• the period for acceptance of the offer, or the period within which D
DUDIDOSA guarantees the price;
• the size of the distance contract;
• the minimum duration of the distance contract, in the case of a continuing performance
contract.
Article 5 - The contract
• The contract shall be concluded, subject to the provisions of paragraph 4, at the moment at
which the consumer accepts the offer and meets the corresponding conditions.
• If the consumer has accepted the offer electronically, DUDIDOSA shall immediately confirm
receipt of electronic acceptance of the offer electronically. As long as DUDIDOSA has not
confirmed acceptance, the consumer may rescind the contract.
• If the contract is concluded electronically, DUDIDOSA will take appropriate technical and
organizational measures to secure the electronic transfer of data and will ensure a secure
web environment. If the consumer can pay electronically, DUDIDOSA shall observe
appropriate security measures.
• DUDIDOSA may, within legal frameworks, inform itself whether the consumer can meet their
payment obligations, as well as all those facts and factors relevant to responsibly entering into
a distance contract. If, based on this investigation, DUDIDOSA has good grounds for not
entering into the contract, they shall be entitled to refuse an order or request, stating reasons,
or to attach special conditions to the implementation.
• DUDIDOSA shall send the following information, in writing or in such a way that it can be
stored by the consumer on a durable medium, at the latest upon delivery of the product or
service, to the consumer, together with the product or service, in writing or in such a way that
it can be stored by the consumer on a durable medium:
• the visiting address of the DUDIDOSA's business location where the consumer may address
complaints;
• the conditions under which and the manner in which the consumer may exercise the right of
withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• the information about guarantees and existing after-sales service;
• the price including all taxes on the product, service, or digital content; where applicable, the
delivery costs; and the method of payment, delivery, or implementation of the distance
contract;
• the requirements for terminating the contract if the contract has a duration of more than one
year or is indefinite.
Article 6 - Right of withdrawal
When delivering products:
• When purchasing products, the consumer has the option to rescind the contract without
stating reasons for a period of at least 14 days. This reflection period commences on the day
following receipt of the product by the consumer or a representative designated by the
consumer and announced to DUDIDOSA in advance.
• During the reflection period, the consumer will handle the product and packaging with care.
They will only unpack or use the product to the extent necessary to assess whether they wish
to keep the product. If they make use of their right of withdrawal, they shall return the product
to DUDIDOSA with all accessories supplied and – if reasonably possible – in its original
condition and packaging, in accordance with the reasonable and clear instructions provided
by DUDIDOSA.
• When delivering services:
• When services are delivered, the consumer has the option to rescind the contract without
stating reasons for at least 14 days, starting on the day the contract is concluded.
• To make use of their right of withdrawal, the consumer will focus on the reasonable and clear
instructions provided by DUDIDOSA at the time of the offer and/or upon delivery.
Article 7 - Costs in case of withdrawal
1. If the consumer exercises his right of withdrawal, the costs of return shall be borne by the
consumer at most.
2. If the consumer has paid an amount, DUDIDOSA shall refund this amount as soon as possible, but
no later than 14 days after withdrawal. This is subject to the condition that the product has already
been received by the web retailer or conclusive evidence of complete return can be provided.
Article 8 - Exclusion of the right of withdrawal
• DUDIDOSA may exclude the consumer's right of withdrawal for products as described in
paragraphs 2 and 3. The exclusion of the right of withdrawal shall only apply if DUDIDOSA
has clearly indicated this in the offer, at least in a timely manner before the conclusion of the
contract.
• Exclusion of the right of withdrawal is only possible for products:
a. that have been made by DUDIDOSA according to the specifications of the consumer;
b. that are clearly of a personal nature;
c. that, by their nature, cannot be returned;
d. that can quickly spoil or age;
e. the price of which is subject to fluctuations in the financial market over which DUDIDOSA has no
control;
f. for single newspapers and magazines;
g. for audio and video recordings and computer software whose seal the consumer has broken.
h. for hygienic products whose seal the consumer has broken.
Article 9 - The price
• During the validity period stated in the offer, the prices of the offered products and/or services
will not be increased, except for price changes due to changes in VAT rates.
• In deviation from the previous paragraph, DUDIDOSA can offer products or services whose
prices are subject to fluctuations in the financial market and over which DUDIDOSA has no
influence, with variable prices. This dependence on fluctuations and the fact that any prices
mentioned are indicative prices will be stated in the offer.
• Price increases within 3 months after the conclusion of the agreement are only allowed if they
result from legal regulations or provisions.
• Price increases from 3 months after the conclusion of the agreement are only allowed if
DUDIDOSA has stipulated this and:
a. they result from legal regulations or provisions; or
b. the consumer has the authority to terminate the agreement from the day on which
the price increase takes effect.
• The prices mentioned in the offer of products or services include VAT.
• All prices are subject to printing and typesetting errors. No liability is accepted for the
consequences of printing and typesetting errors. In the event of printing and typesetting
errors, DUDIDOSA is not obliged to deliver the product at the erroneous price.
Article 10 - Conformity and Warranty
• DUDIDOSA ensures that the products and/or services comply with the agreement, the
specifications stated in the offer, the reasonable requirements of soundness and/or usability,
and the legal provisions and/or government regulations existing on the date of the conclusion
of the agreement. If agreed, DUDIDOSA also guarantees that the product is suitable for uses
other than normal use.
• Any warranty provided by DUDIDOSA, manufacturer, or importer does not affect the legal
rights and claims that the consumer can enforce against DUDIDOSA under the agreement.
• Any defects or incorrectly delivered products must be reported to DUDIDOSA in writing within
4 weeks after delivery. The products must be returned in their original packaging and in new
condition.
• The warranty period of DUDIDOSA corresponds to the manufacturer's warranty period.
However, DUDIDOSA is never responsible for the ultimate suitability of the products for each
individual application by the consumer, nor for any advice regarding the use or application of
the products.
• The warranty does not apply if:
1. The consumer has repaired and/or modified the delivered products themselves or
had them repaired and/or modified by third parties;
2. The delivered products have been exposed to abnormal conditions or otherwise
handled negligently or contrary to the instructions of DUDIDOSA and/or the
packaging instructions;
3. The inadequacy is wholly or partially the result of regulations that the government
has or will impose regarding the nature or quality of the materials used.
Article 11 - Delivery and Execution
• DUDIDOSA will exercise the utmost care when receiving and executing orders for products
and when assessing requests for the provision of services.
• The consumer's address provided to the company is considered the place of delivery.
• Subject to what is stated in paragraph 4 of this article, the company will execute accepted
orders with due speed but no later than within 30 days, unless the consumer has agreed to a
longer delivery period. If delivery is delayed, or if an order cannot be executed or only
partially, the consumer will be notified no later than 30 days after placing the order. In that
case, the consumer has the right to dissolve the agreement free of charge. The consumer is
not entitled to compensation.
• All delivery times are indicative. The consumer cannot derive any rights from any specified
terms. Exceeding a term does not entitle the consumer to compensation.
• In case of dissolution in accordance with paragraph 3 of this article, DUDIDOSA will refund
the amount paid by the consumer as soon as possible, but no later than within 14 days after
dissolution.
• If delivery of an ordered product proves impossible, DUDIDOSA will make every effort to
provide a replacement item. It will be clearly and comprehensibly stated upon delivery that a
replacement item is being provided. The right of withdrawal cannot be excluded for
replacement items. The costs of any return shipment are borne by DUDIDOSA.
• The risk of damage and/or loss of products rests with DUDIDOSA until delivery to the
consumer or to a representative designated and made known to DUDIDOSA in advance,
unless expressly agreed otherwise.
Article 12 - Complaints Procedure
1. DUDIDOSA has a sufficiently publicized complaints procedure and handles the complaint in
accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted to DUDIDOSA within 7 days
after the consumer has discovered the defects, fully and clearly described.
3. Complaints submitted to DUDIDOSA will be answered within a period of 14 days from the date of
receipt. If a complaint requires a foreseeable longer processing time, DUDIDOSA will respond within
the 14-day period with a receipt confirmation and an indication of when the consumer can expect a
more detailed response.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to dispute
resolution.
5. In case of complaints, the consumer must first contact DUDIDOSA. If complaints cannot be
resolved by mutual agreement, the consumer should contact Stichting WebwinkelKeur
(www.webwinkelkeur.nl), which will mediate free of charge. If no solution can be reached, the
consumer has the option to have their complaint handled by the independent disputes committee
appointed by Stichting WebwinkelKeur, whose decision is binding and both the entrepreneur and the
consumer agree to this binding decision. There are costs associated with submitting a dispute to this
disputes committee, which must be paid by the consumer to the relevant committee. It is also possible
to register complaints via the European ODR platform (https://ec.europa.eu/odr).
6. A complaint does not suspend the obligations of DUDIDOSA, unless DUDIDOSA indicates
otherwise in writing.
7. If a complaint is found to be justified by DUDIDOSA, DUDIDOSA will, at its discretion, either
replace or repair the delivered products free of charge.
Article 13 - Disputes
1. Dutch law applies exclusively to agreements between DUDIDOSA and the consumer to which
these general terms and conditions apply, even if the consumer is resident abroad.
2. The Vienna Sales Convention does not apply.
Article 14 - Additional or Deviating Provisions
Additional or deviating provisions from these general terms and conditions may not be to the
detriment of the consumer and must be recorded in writing or in such a way that they can be stored
by the consumer in an accessible manner on a durable medium.
Article 15 - Limitation of Liability
1. The buyer has a duty to conduct their own investigation and take responsibility for familiarizing
themselves with the purchase, use, operation, and any health risks associated with the delivered
products and relevant legislation, such as the Opium Act.
2. DUDIDOSA accepts no liability for, in any case, the following situations: the product does not
provide the expected/desired sensation and/or effect; unexpected harvest results; physical and/or
mental complaints (including but not limited to: dizziness, palpitations, headaches, confusion, inducing psychosis); reduced responsiveness; other personal injuries and/or becoming occupationally disabled as a result of product defects. Products are in no way to be considered as medicine and/or as a replacement for (ongoing) medical treatment(s) and/or medical advice.
3. Products offered by DUDIDOSA should never be used in combination with medication, alcohol,
supplements, antidepressants (MAO inhibitors, SSRIs, SNRIs, and TCAs), and/or other (medicinal)
substances with similar effects. If the Buyer uses the products in combination with medication,
alcohol, supplements, antidepressants, DUDIDOSA accepts no liability whatsoever.
4. DUDIDOSA is not liable for consequential damages, indirect damages, business interruption
damages, loss of profit and/or loss suffered, missed savings, damages due to business interruption.
5. Only a culpable failure to fulfill agreed-upon warranties regarding the functionality and quality of the delivered products by DUDIDOSA accepts limited liability.
6. DUDIDOSA is not liable for damage that is or can be caused by any action or omission in response
to (incomplete) information from employees, the website, or linked websites.
7. DUDIDOSA is not responsible for errors and/or irregularities in the functionality of the website
and/or disruptions or the unavailability of the website for any reason.
8. DUDIDOSA does not guarantee the correct and complete transmission of the content of emails
sent by/from DUDIDOSA or its representatives, nor for their timely receipt.
9. DUDIDOSA is not liable for any damages suffered by the Buyer in the event that products ordered
by the Buyer do not comply with the laws and regulations of the receiving country. DUDIDOSA only
sells in accordance with Dutch legislation. The Buyer must familiarize themselves with compliance
with local laws.
10. All claims by the Buyer due to DUDIDOSA failure to perform expire if they are not reported to
DUDIDOSA in writing and with reasons within one year after the Buyer was aware or could
reasonably have been aware of the facts on which they base their claims.
Article 16 - Accountability
18.1 In case of doubt about the age or date of birth of the buyer, we ask you to verify your age. The
products are only for users aged 18 and older.
18.2 DUDIDOSA is not responsible for misuse of the product.
18.3 Do not combine the products with alcohol or other recreational substances and medications.
18.4 The use of all our products is entirely at your own risk; DUDIDOSA is not responsible for any
damage incurred as a result of using one of our products.
18.5 You have carefully read and understood the information page about the product. Follow all
instructions about the product on our website and product packaging and observe all warnings.
18.6 Store the product in a safe place, away from children and individuals who may be less
responsible.